FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
What kinds of products can I order through Rupt?
We carry a wide range of branded merchandise, apparel, drinkware, bags, accessories, and more. Whether you're shopping for yourself or gifting, you'll find products worth actually keeping.
Can I customize products with my own branding?
Many of our products can be personalized. Look for customization options on the product page, or reach out to our team if you have something specific in mind.
Is there a minimum order quantity?
No minimums here. Order one, order ten, order more, it's up to you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Most in-stock orders ship within 2–5 business days. Custom or decorated items take a bit longer. You'll get a tracking number once your order is on its way.
Do you ship internationally?
We currently ship within the US. International shipping availability depends on the product. Check your cart at checkout for delivery options to your location.
What is your return policy?
We accept returns on non-customized items within 30 days of delivery. Items must be unused and in original packaging. Custom orders are final sale.
What if my order arrives damaged or incorrect?
We're sorry if something arrived off. Email us at support@rupt.com within 14 days of delivery with your order number and a photo, and we'll fix it.
Orders
Below are some of are common questions about orders
How do I place an order?
Browse the site, add what you want to your cart, and check out. It's that simple. For custom items, you'll go through an art approval step before your order goes to production.
Can I make changes to my order after it's placed?
Reach out to us immediately at support@rupt.com. If your order hasn't entered production yet, we'll do our best to accommodate the change.
How do I track my order?
You'll get a tracking link via email as soon as your order ships. You can also log into your account on rupt.com to check order status.
Do you offer bulk pricing or discounts for large orders?
Bulk pricing is available on select products. If you're ordering for a group or event, reach out and we'll see what we can do.