Refund policy
Refund Policy
Last updated: October 6, 2026
Every Rupt order is made for you, so our refund policy depends on whether your products were customized.
Custom and personalized products
Products made with your logo, artwork, colors or other customization are produced on demand for your order and cannot be resold. They are final sale and cannot be returned, exchanged or refunded, except as described below.
Defects, damage and our mistakes
If your order arrives damaged, defective, or different from the proof you approved, contact us within 7 days of delivery at sales@rupt.com with your order number and photos of the issue. We will reprint the affected items at no cost or, if a reprint is not possible, refund them. We may ask you to return the items, and we will cover the return shipping.
Small variations in color, print placement and material between your screen, your proof and the finished product are a normal part of custom production and are not considered defects. Concept images from the Rupt Design Lab are AI-generated and are not proofs.
Canceling an order
You can cancel a custom order for a full refund until you approve your production proof. Once production starts, the order cannot be canceled.
Blank (non-customized) products
Products bought without customization can be returned within 14 days of delivery if they are unused, unwashed and in their original packaging. To start a return, email sales@rupt.com with your order number. Return shipping is paid by the customer unless the item arrived damaged or incorrect. Approved refunds go back to your original payment method within 10 business days of us receiving the return.
Samples
Sample orders follow our Sample Policy.
Shipping, duties and taxes
Original shipping charges are non-refundable except when we made an error. For international orders shipped with duties and taxes paid (DDP), duties and taxes are non-refundable once the order has shipped.
Contact
Rupt, 1751 Hurd Drive, Suite 105, Irving, TX 75038 · 512-943-7878 · sales@rupt.com